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COVID-19 Hotel Guidelines
5/1 2021
Dear Guest,
The Austrian Federal Government has just announced that hotels in Austria must remain closed until 24. January 2021 due to the Covid-19 virus.
We will inform all guests within the next few days about the latest developments and therefore ask for your patience.
You do not need to send us an e-mail or call us. We will contact you as soon as possible regarding your booking with us.
We ensure for your safety
- We guarantee minimum 1 Meter distance between tables.
- Our employees are equipped with face protection and mouth-nose masks.
- Information and safety signs are put up in the hotel.
- Disinfectant dispensers are put in disposition.
- Regular control, disinfection and cleaning of frequently touched surfaces.
- Constant Cleaning and disinfection of all areas.
- Use of antiviral products.
- Training of all employees of the safety measures.
- Compliance of all current safety measures
Restaurant
- Our restaurant is open and you will be able to enjoy our great morning buffet, lunch and evening buffet.
- We are making sure that the open area around the buffet is constant cleaned with disinfection.
- You will get your own buffet cutlery to use in the buffet area when you are getting your food.
- You will get your fixed table that you will have during your whole stay.
Pool and wellness
- There will be a limited number of persons in the wellness and pool areas.
- Signs will be shown how many that is allowed.
- 1 meter distance is also required in the pool and wellness area.
- We are making sure that the pool and wellness area is cleaned with disinfection.
- You will be able to book the Sauna. You can find the calendar for this in the reception.
Playroom for children
- Our playrooms for children will be open. Signs will be shown how many children is allowed in the room at the same time.
- 1 meter distance is also required.
- We are making sure that the children playroom is cleaned with disinfection.
The following statements apply for Grafenberg Resort
We will be updating these according to governmental law and code of conduct.
For information:
From 24 of July it’s mandatory to wear a mask in all public transportation and stores.
You can find all guidelines from the Austrian government here:
Our guidelines in the hotel
Guidelines
1. Please, keep at least 1 meter distance from other people except people from the same household or fellow travelers in the same room/apartment.
2. Please, wear mouth and nose protection in the entrance and reception area. This does not apply to children up to the age of 6 or to people who cannot be expected to do so for health reasons.
3. Reserve in advance if possible. Avoid queuing at the reception and in the restaurant.
4. Pay contactless if possible. Pay the invoice preferably with a card.
5. Please, follow the instructions of the employees.
6. Avoid hand shaking and hugs.
7. Wash hands several times a day with soap and water for at least 30 seconds.
8. Avoid touching your face if your hands are not clean.
9. Sneeze or cough in the crook of the arm or in a handkerchief.
10. Do not travel if there are signs of illness. If there are signs during the stay, contact the host.
11. For the pool and sauna there is a schedule at the reception where you can register.
12. In the restaurant: you will get your own table from the service staff for the entire stay.
Important!
With your care you protect yourself as well as the other guests and your hosts!
NEW CANCELLATION POLICY
FOR THE SUMMER SEASON 2020
If you make a booking after the 20th of May and for this summer in the period 28.06.2020 - 20.09.2020 you get free cancellation until 3 days before arrival.
YOUR SAFETY
FOR THE WINTER SEASON 20/21
LIKE ALWAYS, WE OFFER A FREE CANCELLATION GUARANTEEUNTIL THE 01ST OF OCTOBER.
Since the situation is now somewhat uncertain, we offer the possibility to cancel your skiing holiday until October 1st, 2020.
AS THE WORLD CHANGES, WE CHANGE WITH IT!
COVID-19 SAFETY INSURANCE
In order to better adapt to the world in which we now live, we have developed a unique insurance for you, for our guests who dream of a summer or winter holiday in Austria and want to travel carefree.
With our new insurance, you have the possibility to convert your trip into a gift card up to 7 days before arrival. The gift card is valid for a new trip from May 2021 to April 2022.
The insurance can be purchased from our travel advisors on telephone +43 720 230850 or at info@lionalpin.at.
The insurance is binding and can only be added in connection with the booking of the trip, maximum 7 days later.
